The concept of having a “chief experience officer” is starting to catch on in healthcare organizations (HCOs), witness the organizations such as the Cleveland Clinic that have adopted the idea. These “CEOs” do not usually sit at the same table or work in the same “C-Suite” as the chief executive officer, chief financial officer, etc. but the notion of having a person at a high level in the organization responsible for customer experiences has at least some champions.
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Wednesday, January 16th, 2008 at 9:08 pm
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